This option lets you push pages to customers that are on your site without being in a chat session with a representative. This feature also has an POP Blocker Override allowing you to control the visitor's browser.Representatives can hold chats with multiple users at the same time.

Representatives can hold chats with multiple users at the same time.

Create accounts for as many Representatives and Departments as your organization needs. Unlike similar applications, the whole staff can use the SalesRep chat system without needing additional licenses per Representative.

Representatives and customers can see when the other is typing a message.

SalesRep can easily log and save chat sessions for later review.

Concerned about your chat. We offer both SSL and regular protocols.

Now Representatives can embed the SalesRep button on all of their outgoing e-mails so that customers can easily request support directly from their email inbox.

A built-in pager sends quick messages to other Representatives online, allowing Representatives to request help from managers or colleagues in real-time.
 

Representatives can Invite each and every site visitor to chat to proactively provide sales and customer support. You also can push a page to a visitor without being in a chat session with them. We also have the ability to force a customer into a chat session.

Track site visitors in real-time. Know who is on your site, where they are, what they are doing, and how long they stay. You can even track pages by Representative or Department.

Prompt visitors to chat by sending an invitation. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they are actually viewing.

During a chat session, SalesRep will automatically convert any typed URL or e-mail address to a link.

Transfer chats directly to any Representative or Department with a simple click.

Each visitor's history -- IP address, host, browser, operating system, and detailed information regarding past requests and chat sessions -- is available in real-time to each Representative in their chat dashboard.

Representatives can easily review pages visited by the visitor up to his current location on the site.

Set different status icons for each of your Representatives or Departments, allowing visitors to instantly know the online status of each.

Representatives can send visitors in real-time files or site pages directly through their chat window.

Add any number of automated replies, commands, push images, messages, and URLs. Representatives can then send canned responses to visitors by simply making a selection from a list box in the dashboard.

SalesRep plays sound alerts to notify Representatives when a request is placed, when a user replies during a chat session, and when a new visitor is detected on the site.

Managers and Representatives can check incoming requests and monitor chat sessions in real-time.

Set maximum chat sessions per Representative. SalesRep then automatically balances chats to evenly distribute them among Representatives per department.

If a chat request is not taken by a Representative after a set time period (for example, she's not at her desk), the request will be immediately queued and assigned to another Representative.

Visitors can receive an email copy of their chat transcript with a simple click.

Visitors can print a copy of their chat transcripts with a simple click.

If visitors can't reach a Representative (for example, your whole staff is busy or off-line), SalesRep will prompt the visitor to leave a message.

Your visitors can rate the chat session at any time during the chat, allowing your Representative to see the rating in real-time. Management can tabulate individual representative ratings per session, per day, per week, and more.

Graphic charts and reports allow management to see the number of requests per day, requests per Representative, requests per Department, overall performance, and more.

Get a quick view of sessions taking place with a simple click on the start screen.

Generate code for displaying support buttons that connect the visitors directly to your departments or representatives. Code can be embedded into e-mail, contact forms, and more.

Automatically detects the country where your customer is located. And display the data in both the Chat Monitor and the Operator Chat window.

You can change the page the visitor is on without being in a chat. You can even send them to an external site (like www.Yahoo.com) and bring them back to your site. In essence, you have full control of their browser.