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Force
Push Lets you control the visitors
browser
This option lets you push
pages to customers that are
on your site without being
in a chat session with a representative.
This feature also has an POP
Blocker Override allowing
you to control the visitor's
browser.Representatives can
hold chats with multiple users
at the same time.
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Support
for Multiple Chat Requests
Representatives can hold
chats with multiple users
at the same time.
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Support
for Unlimited Representatives
and Departments
Create accounts for as many
Representatives and Departments
as your organization needs.
Unlike similar applications,
the whole staff can use the
SalesRep chat system without
needing additional licenses
per Representative.
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Typing
Notification
Representatives and customers
can see when the other is
typing a message.
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Automatically
Store Chat Sessions
SalesRep
can easily log and save chat
sessions for later review.
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Secure
SSL Chats
Concerned about your chat.
We offer both SSL and regular
protocols.
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Review
Past Chat Sessions
Representatives can review
any past chat session with
each individual visitor. This
is useful when a chat is transferred
and/or a new Representative
wants to see the customer
history.
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E-mail
Signature
Now Representatives
can embed the SalesRep button
on all of their outgoing e-mails
so that customers can easily
request support directly from
their email inbox.
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Instant Messenger System
A built-in pager sends quick
messages to other Representatives
online, allowing Representatives
to request help from managers
or colleagues in real-time.
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Pull Site Visitors
Representatives can Invite
each and every site visitor
to chat to proactively provide
sales and customer support.
You also can push a page to
a visitor without being in
a chat session with them.
We also have the ability to
force a customer into a chat
session.
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Visitor
Tracking
Track site visitors in real-time.
Know who is on your site,
where they are, what they
are doing, and how long they
stay. You can even track pages
by Representative or Department.
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Custom
Invitations
Prompt visitors to chat by
sending an invitation. Your
visitors won't receive a generic
"Would you like to chat?"
request, but a custom message
about the page they are actually
viewing.
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Automatic URL Linking
During a chat session, SalesRep
will automatically convert
any typed URL or e-mail address
to a link.
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Transfer
chats to other departments /
operators
Transfer chats directly to
any Representative or Department
with a simple click.
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Capture
Visitor Data
Each visitor's history --
IP address, host, browser,
operating system, and detailed
information regarding past
requests and chat sessions
-- is available in real-time
to each Representative in
their chat dashboard.
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Track
Browse History
Representatives can easily
review pages visited by the
visitor up to his current
location on the site.
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Independent
Support Buttons
Set different
status icons for each of your
Representatives or Departments,
allowing visitors to instantly
know the online status of
each.
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Push
Pages and Files
Representatives can send visitors
in real-time files or site
pages directly through their
chat window.
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Canned
Responses
Add any number of automated
replies, commands, push images,
messages, and URLs. Representatives
can then send canned responses
to visitors by simply making
a selection from a list box
in the dashboard.
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Sound
Alerts and Notifications
SalesRep plays sound alerts
to notify Representatives
when a request is placed,
when a user replies during
a chat session, and when a
new visitor is detected on
the site.
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Live
Dashboard
Managers and Representatives
can check incoming requests
and monitor chat sessions
in real-time.
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Request
Balancing
Set maximum chat sessions
per Representative. SalesRep
then automatically balances
chats to evenly distribute
them among Representatives
per department.
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Automatic
Request Handling
If a
chat request is not taken
by a Representative after
a set time period (for example,
she's not at her desk), the
request will be immediately
queued and assigned to another
Representative.
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E-mail
Chat Transcript
Visitors can receive an email
copy of their chat transcript
with a simple click.
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Print Chat Transcript
Visitors can print a copy
of their chat transcripts
with a simple click.
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Leave
a Message
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Rate the
Chat Session
Your visitors can rate the
chat session at any time during
the chat, allowing your Representative
to see the rating in real-time.
Management can tabulate individual
representative ratings per
session, per day, per week,
and more.
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Comprehensive
Reports
Graphic charts and reports
allow management to see the
number of requests per day,
requests per Representative,
requests per Department, overall
performance, and more.
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Active
Sessions Report
Get a
quick view of sessions taking
place with a simple click
on the start screen.
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Button
Code Generator
Generate
code for displaying support
buttons that connect the visitors
directly to your departments
or representatives. Code can
be embedded into e-mail, contact
forms, and more.
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Automatic
Country Lookup
Automatically detects the
country where your
customer is located. And
display the data in both
the Chat Monitor and the
Operator Chat window.
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Force
Push
You
can change the page the
visitor is on without
being in a chat. You can
even send them to an
external site (like
www.Yahoo.com) and bring
them back to your site. In
essence, you have full
control of their browser.
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